Privacy Policy
This policy explains what information FIX-TEAM LLC collects when you use fix-team.com or request service, what we do with it, and the choices you have.
Last updated:
At a Glance
We collect what you give usYour contact details, service address and appliance details, so we can schedule and carry out a repair.
We do not sell your informationIt is used to respond to your request and run our repair business.
No advertising or analytics trackersThis website does not currently run analytics or advertising tracking scripts.
No payments on this websiteWe do not collect card or bank details through fix-team.com.
01
Who We Are
Fix-Team Appliance Repair is operated by FIX-TEAM LLC, a Florida limited liability company (Florida document number L23000336902). We provide in-home appliance repair in Palm Beach County, Florida. In this policy, “Fix-Team,” “we,” “us” and “our” mean FIX-TEAM LLC.
This policy covers the website at fix-team.com and the information you give us when you request service online, send us a message, or call us.
02
Information We Collect
We collect the information you choose to give us. We ask only for what we need to contact you, find your home and prepare for the repair.
Online service request (booking form)
Submitted through the four-step “Request Service” form.
- Contact information
- Your name and phone number. An email address is optional.
- Service address
- Street address, apartment or unit (if any), city, state and ZIP code where the repair is needed.
- Appliance details
- The type of appliance or service, the symptom you select, any description you type, and — if you provide them — the brand and model number.
- Appointment request
- The time window you prefer for the visit.
- How you found us
- If you arrive from a link that carries campaign tags (utm_source, utm_medium, utm_campaign), those tags and the address of the page that referred you are saved with your request.
Contact and schedule-service forms
The shorter forms on the Contact and Schedule Service pages.
- What you enter
- Your name, phone number, city, appliance type, preferred time and a description of the problem. An email address and the appliance brand are optional.
- How it reaches us
- These forms are delivered to us by email. They are not saved to the website’s service-request database.
Phone calls and emails
- When you call
- We receive your phone number and whatever you tell us about your appliance, address and schedule.
- When you email
- We receive your email address and the contents of your message.
Technical information
Collected automatically when any website is visited.
- Server and security data
- Our hosting provider processes standard technical information such as your IP address, browser type and the pages requested, in order to deliver the site and keep it secure.
- Abuse prevention
- When a form is submitted, your IP address is used briefly to limit repeated automated submissions. It is not saved with your service request.
What we do not collect through this website: payment card or bank account details, Social Security numbers, or government ID numbers. Please do not include that kind of information in a form or message.
03
How We Use Your Information
We use the information you provide to:
- Contact you by phone — or by email if you gave us an address — to confirm, schedule and follow up on your service request.
- Send a technician to the service address and prepare for the visit, including checking likely parts for your appliance.
- Provide the repair, give you a written quote, and honor our warranty on completed work.
- Keep business records of the work we are asked to do and the work we perform.
- Recognize duplicate submissions so that one request does not create several jobs.
- Understand, in general terms, how customers find us, using the campaign tags and referring page described above.
- Protect the website and our business against spam, abuse and fraud, and comply with the law.
We do not sell your personal information, and we do not share it with other companies for their own marketing.
05
Service Providers and Sharing
We rely on a small number of companies to operate the website and receive your requests. They process information on our behalf for these purposes:
Companies that help us run the service
- Website hosting
- Vercel hosts the website and processes the requests your browser makes to it.
- Database
- Neon provides the database in which online service requests are stored.
- Google (Gmail) delivers and stores the notification emails that tell us a new request has arrived.
- Reviews display
- Trustindex provides the customer reviews display and review badge.
- Maps
- Google provides the embedded map on the Contact page.
Beyond those providers, we share personal information only:
- with the technician assigned to your repair, who needs your name, phone number, address and appliance details to do the job;
- when required by law, legal process or a valid request from a government authority;
- to protect the rights, property or safety of our customers, our staff or the public; or
- as part of a sale or transfer of the business, in which case this policy would continue to apply to information already collected.
06
How Long We Keep Information
We keep service request records for as long as we need them to provide the service, stand behind our warranty, maintain our business and tax records, resolve disputes, and meet our legal obligations. When information is no longer needed for those purposes, we delete it or remove the details that identify you.
You can ask us to delete your information sooner — see Your Choices and Privacy Requests. We may need to keep certain records where the law requires it or where they relate to work we have already performed.
07
How We Protect Information
We take reasonable steps to protect the information you give us, including:
- The website is served over an encrypted (HTTPS) connection, so the information you submit is encrypted in transit.
- Online service requests are stored with a database provider, and access is limited to the people who need it to run the business.
- Text entered into our forms is validated and cleaned before it is stored or emailed.
- In-progress booking answers are kept in session storage on your own device rather than in long-lived storage.
No website, email system or database can be guaranteed to be completely secure. If you have reason to believe your information has been misused, please contact us right away.
08
Your Choices and Privacy Requests
You can contact us at any time to:
- ask what personal information we hold about you;
- ask us to correct information that is wrong or out of date;
- ask us to delete your information; or
- ask us to stop contacting you.
To make a request, email info@fix-team.com or call (954) 873-3551. To protect your privacy we may need to confirm your identity — for example, by matching the phone number on the request — before we act on it. Depending on where you live, you may have additional rights under state privacy law; we will honor valid requests as the law requires.
You can also clear session storage and block third-party cookies at any time through your browser’s settings. The website and the service request form will continue to work.
09
Children’s Privacy
Our services are offered to adults who can arrange a repair at a home or business. The website is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has sent us personal information, contact us and we will delete it.
10
Changes to This Policy
We may update this policy when our services, our website or the law changes. When we do, we will post the revised policy on this page and change the “Last updated” date at the top. The version on this page is the one in effect.
11
Contact Us
Questions about this policy or about your information can be sent to:
FIX-TEAM LLC
Fix-Team Appliance Repair · Palm Beach County, FL
- info@fix-team.com
- Phone
- (954) 873-3551
Looking for our registration details? See Company Information.